Text to Intelligence: Building and Deploying a Text Mining Solution in the Services Industry for Customer Satisfaction Analysis.
Shantanu GodboleShourya RoyPublished in: IEEE SCC (2) (2008)
Keyphrases
- text mining
- customer satisfaction
- service quality
- textual data
- natural language processing
- database
- text documents
- customer service
- information extraction
- world wide
- biomedical literature
- data analysis
- information retrieval
- textual documents
- text clustering
- customer support
- service providers
- user satisfaction
- user interface
- expert systems
- metadata
- information systems
- data mining
- databases