Lessons from the "BPO journey" in a public housing company: toward a strategy for BPO.

Marie-Therese Christiansson Olof Rentzhog

Published in: Bus. Process. Manag. J. (2020)

Keyphrases

business process
social capital
case study
business processes
real estate
information flow
genetic algorithm
lessons learned
business strategy
neural network
information systems
decision trees
information technology
knowledge sharing