Measuring e-CRM service quality in the library context: a preliminary study.
Mei-Yu WangPublished in: Electron. Libr. (2008)
Keyphrases
- service quality
- customer satisfaction
- service providers
- electronic commerce
- online shopping
- context aware
- information quality
- contextual information
- user satisfaction
- real time
- information systems
- call center
- quality of service
- customer relationship management
- incident management
- competitive advantage
- website
- databases