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Artificial conversations for customer service chatter bots: Architecture, algorithms, and evaluation metrics.

Chayan ChakrabartiGeorge F. Luger
Published in: Expert Syst. Appl. (2015)
Keyphrases
  • evaluation metrics
  • customer service
  • learning to rank
  • benchmark datasets
  • precision and recall
  • real time
  • learning algorithm
  • evaluation methods