Responding to customer queries automatically by customer reviews' based Question Answering.
Kunal MoharkarKartik KshirsagarSuruchi ShreyNeha PasineRishu KumarMansi A. RadkePublished in: NLPIR (2022)
Keyphrases
- question answering
- customer reviews
- customer satisfaction
- natural language questions
- question answering systems
- answering questions
- natural language processing
- information retrieval
- opinion mining
- information extraction
- query processing
- natural language
- named entities
- service quality
- electronic commerce
- web search engines
- data mining
- automatically generated
- user generated content
- data sources
- user queries
- search queries
- user satisfaction