Fuzzy-Expert System for Customer Behavior Prediction.

Monika Frankeová Radim Farana Ivo Formánek Bogdan Walek

Published in: CSOS (2) (2018)

Keyphrases

customer behavior
behavior patterns
customer service
historical data
transactional data
customer segmentation
prediction model
customer data
machine learning
web logs
domain knowledge
log files
customer base
information retrieval