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Read This, Please? The Role of Politeness in Customer Service Engagement on Social Media.
Yuheng Hu
Ali Tafti
David Gal
Published in:
HICSS (2019)
Keyphrases
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customer service
social media
customer satisfaction
inventory control
customer behavior
learning environment
social interaction
social intelligence
real time
social networks
database systems
pedagogical agents
learning gains
business strategy
governmental organizations