Using Social Media for Business Communication: A Symbolic Interaction Perspective.
Renee Rui ChenRobert M. DavisonCarol Xiaojuan OuPublished in: ACIS (2016)
Keyphrases
- social media
- big data
- turn taking
- synchronous communication
- mediated communication
- decision making
- business processes
- human communication
- crisis management
- data mining
- communication patterns
- communication tools
- social responsibility
- asynchronous communication
- business intelligence
- user interaction
- agent communication
- human human interaction
- communication systems
- business models
- viewpoint
- information systems
- social interaction
- physical space
- supply chain
- active participation
- business process
- instant messaging
- social networks
- symbolic representation
- business applications
- communication networks
- communication cost
- real world
- multi agent
- online marketing
- symbolic description
- human computer interaction
- electronic commerce
- online social
- sharing information
- enterprise architecture
- information sharing
- information exchange