Understanding the role of an IT artifact in online service continuance: An extended perspective of user satisfaction.
Young Sik KangHeeseok LeePublished in: Comput. Hum. Behav. (2010)
Keyphrases
- user satisfaction
- service quality
- customer satisfaction
- information systems
- continuance intention
- user engagement
- online services
- information quality
- search experience
- service providers
- web services
- structural equation modeling
- user perceptions
- end users
- online shopping
- perceived quality
- database
- kolmogorov smirnov
- perceived usefulness
- factors influencing
- statistically significant
- quality of service
- databases