Modeling Service Quality and Satisfaction of Evacuation Center Using Partial Least Squares Structural Equation Modeling (PLS-SEM).
Siti Falindah PadleeSiti Zulaieqa Mohd HatHayatul Safrah SallehSiti NurPublished in: Int. J. Serv. Sci. Manag. Eng. Technol. (2021)
Keyphrases
- partial least squares
- service quality
- structural equation modeling
- user satisfaction
- customer satisfaction
- structural model
- dimension reduction
- service providers
- electronic commerce
- discriminant analysis
- principal component regression
- information systems
- factor analysis
- principal component analysis
- quality of service
- technology acceptance
- nearest neighbor
- computer self efficacy
- feature extraction
- high dimensionality
- artificial neural networks