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A Learning Method for Improving Quality of Service Infrastructure Management in New Technical Support Groups.

David LoewensternFlorian PinelLarisa ShwartzMaira GattiRicardo Herrmann
Published in: ICSOC (2012)
Keyphrases
  • quality of service
  • web services
  • real time
  • learning process
  • technical support
  • management system
  • object oriented
  • response time
  • software systems
  • resource management
  • qos requirements
  • service provisioning