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Resource dynamics on service effectiveness: Evidence from the small business service industry in the United States.
Kuntal Bhattacharyya
Pratim Datta
Arup Maitra
Published in:
J. Serv. Sci. Res. (2013)
Keyphrases
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united states
telecommunications industry
small businesses
international business
service providers
web services
service quality
information systems
south korea
air force
service delivery
case study
online services
electronic commerce
information services
user satisfaction
data quality
data mining