Corrigendum to "A novel customer scoring model to encourage the use of mobile value added services" [Expert Systems with Applications 38 (2011) 11693-11700].
Hyunchul AhnJae Joon AhnHyun Woo ByunKyong Joo OhPublished in: Expert Syst. Appl. (2011)
Keyphrases
- value added services
- scoring model
- expert systems
- web services
- electronic commerce
- knowledge based systems
- location aware
- customer service
- artificial intelligence
- knowledge representation
- knowledge acquisition
- knowledge base
- customer satisfaction
- customer behavior
- association rules
- comparison shopping
- databases
- database
- service providers