Estimation of Service Quality of a Hospital Information System Using a Service Log.
Toshihiko KawamuraTomohiro KimuraShusaku TsumotoPublished in: Rev. Socionetwork Strateg. (2014)
Keyphrases
- service quality
- customer satisfaction
- service providers
- hospital information systems
- electronic commerce
- information systems
- quality of service
- user satisfaction
- call center
- incident management
- competitive advantage
- competitive environment
- health care
- databases
- response time
- image segmentation
- stored data
- image processing