The Effects of Mobile Service Quality and Technology Compatibility on Users' Perceived Playfulness.
Felix B. TanJacky P. C. ChouPublished in: HCI (4) (2007)
Keyphrases
- user satisfaction
- service quality
- perceived usefulness
- technology acceptance
- technology adoption
- technology acceptance model
- customer satisfaction
- information systems
- user acceptance
- positive effects
- information quality
- mobile applications
- smart phones
- behavioral intention
- mobile phone
- computer self efficacy
- internet services
- service providers
- internet shopping
- mobile services
- mobile internet
- mobile devices
- electronic commerce
- structural equation modeling
- competitive advantage
- desktop computers
- call center
- e learning
- user interface
- mobile terminals
- database
- factors affecting
- social influence
- information technology
- empirically tested
- law enforcement
- end users
- incident management