A conceptual framework of e-loyalty in social-based e-commerce.
Bushra AlhijawiHourya DouglassPublished in: Int. J. Bus. Inf. Syst. (2017)
Keyphrases
- conceptual framework
- business models
- social norms
- social interaction
- electronic commerce
- theoretical framework
- social networks
- sharing platform
- agent negotiation
- social media
- customer loyalty
- conceptual model
- website design
- customer satisfaction
- agent based simulation
- knowledge creation
- social capital
- customer relationship management
- search engine
- natural language processing
- anecdotal evidence