A Model-Driven Approach for Business-Oriented Monitoring of Service Operation.
Zhuohao WangZhuofeng ZhaoKaiyuan QiPublished in: ICSS (2010)
Keyphrases
- telecommunications industry
- service delivery
- service oriented architecture
- activity monitoring
- monitoring system
- enterprise systems
- service provision
- business process
- business intelligence
- mission critical
- web services
- service management
- service providers
- service oriented
- decision making
- enterprise application integration
- business processes
- business applications
- electronic business
- service composition
- data mining
- metamodel
- customer service
- electronic commerce
- end users
- real time
- information systems
- executive information systems
- normal operation
- nuclear power plant
- customer support
- return on investment
- south africa
- mobile services
- early warning
- business rules
- competitive advantage
- service quality
- information technology