Keyphrases
- service quality
- customer service
- service providers
- web services
- future trends
- real world
- lessons learned
- small businesses
- electronic business
- key issues
- customer satisfaction
- academic community
- academia and industry
- case study
- management system
- software intensive systems
- telecommunications industry
- business opportunities
- business environment
- computing environments
- service composition
- business process
- academic researchers
- service discovery
- electronic commerce
- end users
- practical experiences
- point of sale
- mobile services
- market segments