Improvement of e-government service process via a grey relation agent mechanism.
Hsing-Hui YangJenn-Long LiuMichael C. S. ChangJuh-Cheng YangPublished in: Expert Syst. Appl. (2012)
Keyphrases
- e government
- service delivery
- public sector
- public services
- electronic government
- service provision
- developing countries
- digital government
- knowledge management
- public administration
- data mining
- federal government
- government services
- business process change
- life cycle
- computing environments
- technical solutions
- grey relation
- data analysis