Research on the identification of medical service quality factors: based on a data-driven method.
Huiying GaoShan LuXiaojin KouPublished in: Internet Res. (2022)
Keyphrases
- service quality
- customer satisfaction
- electronic commerce
- service providers
- user satisfaction
- quality of service
- online shopping
- competitive environment
- information quality
- competitive advantage
- factors influencing
- factors affecting
- incident management
- information systems
- factors that influence
- factors that affect
- technology acceptance
- health care
- response time
- website
- job satisfaction
- decision making
- structural equation modeling
- customer loyalty
- data mining