Seeking survivals under COVID-19: The WhatsApp platform's shopping service operations.
Xiaoyan XuTana SiqinSai-Ho ChungTsan-Ming ChoiPublished in: Decis. Sci. (2023)
Keyphrases
- service platform
- sharing platform
- service providers
- service management
- point of sale
- value added services
- service discovery
- management system
- real time
- mashup
- online stores
- public services
- online shopping
- customer satisfaction
- web services
- service quality
- heavy traffic
- processor sharing
- service oriented
- service architecture
- wireless internet
- service delivery
- cloud services
- grid services
- customer service
- computing environments
- user interface
- case study
- neural network