Management control of service innovation activities: an exploratory investigation of best practice.
Tor Helge AasPublished in: Int. J. Serv. Technol. Manag. (2011)
Keyphrases
- management system
- service platform
- configuration management
- knowledge management
- service providers
- data processing
- real world
- service oriented
- service provision
- decision support
- management policies
- service delivery
- knowledge assets
- service management
- enterprise systems
- management tools
- virtual enterprise
- project managers
- service quality
- web services
- network management
- service oriented architecture
- process management
- service composition
- strategic planning
- seamless integration
- control system
- e learning
- decision making
- service provisioning
- distributed computing systems
- information systems