An Empirical Study on Response to Online Customer Reviews and E-Commerce Sales: From the Mobile Information System Perspective.
Gang LiuShaoqing FeiZi-Chun YanChia-Huei WuSang-Bing TsaiJinglan ZhangPublished in: Mob. Inf. Syst. (2020)
Keyphrases
- customer reviews
- information systems
- customer satisfaction
- customer loyalty
- opinion mining
- product reviews
- online product reviews
- electronic commerce
- product features
- mobile devices
- sentiment analysis
- cloud computing
- information extraction
- databases
- user satisfaction
- user generated content
- sentiment classification
- web search
- positive or negative
- probabilistic model