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Towards an Expectation-Oriented Model of Public Service Quality: A Preliminary Study of NYC 311.

Julia Hsin-Ping HsuJieshu WangMyeong Lee
Published in: SocInfo (2022)
Keyphrases
  • service quality
  • probabilistic model
  • computational model
  • data mining
  • database systems
  • user interface
  • service providers
  • evaluation model