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Is that authentic or artificial? Understanding consumer perceptions of risk in e-service encounters.
Mauricio Featherman
Joseph S. Valacich
John D. Wells
Published in:
Inf. Syst. J. (2006)
Keyphrases
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learning environment
service oriented
decision making
web services
online shopping
purchase intention
management system
decision support system
learning experience
online stores
real world
end users
risk management
service quality
open ended
consumer behavior