Are You Being Served?: Transforming E-Government through Service Personalisation.
Jeremy MillardPublished in: Int. J. Electron. Gov. Res. (2011)
Keyphrases
- e government
- service delivery
- service provision
- public services
- electronic government
- public sector
- public administration
- developing countries
- digital government
- government agencies
- service oriented
- government services
- service providers
- information sharing
- government organizations
- service offerings
- secure information sharing
- knowledge management
- web services
- inter organizational
- case study
- customer service
- mobile learning
- object oriented
- online services
- end users
- public policy
- public organizations
- real world