AI-powered Chatbot for Improved Customer Feedback Management using NLP.
Manasi ChhibberRishabh MittalArchana SinghPublished in: ICCCNT (2023)
Keyphrases
- natural language processing
- customer relationship management
- management system
- artificial intelligence
- electronic commerce
- knowledge representation
- information systems
- expert systems
- language processing
- information management
- data processing
- knowledge based systems
- customer service
- machine learning
- intelligent systems
- decision support
- decision making
- information retrieval
- knowledge management
- project management
- relevance feedback
- coreference resolution