Evaluating Customer Satisfaction: Using Behavioral Analytics of Data-Intensive Software Systems.
Gabriele Anderst-KotsisJürgen RatzenböckPublished in: iiWAS (2018)
Keyphrases
- software systems
- data intensive
- customer satisfaction
- data management
- big data
- service quality
- software engineering
- data access
- source code
- web services
- software architecture
- software maintenance
- software components
- user satisfaction
- software development
- data processing
- cloud computing
- business intelligence
- multi agent systems
- grid computing
- database management systems
- complex software systems
- social media
- database systems
- data warehouse
- data warehousing
- query processing
- case study
- data mining
- databases
- real time
- high level
- software projects
- artificial intelligence
- machine learning