Assessment of employees' perceptions of service quality and satisfaction with e-business.
Jung-Yu LaiPublished in: Int. J. Hum. Comput. Stud. (2006)
Keyphrases
- service quality
- job satisfaction
- customer satisfaction
- organizational culture
- user satisfaction
- gender differences
- service providers
- electronic commerce
- quality of service
- information systems
- online shopping
- competitive advantage
- call center
- subjective norm
- information quality
- information technology
- competitive environment
- formative assessment
- real time
- attitudes toward
- web services
- website
- decision making
- incident management