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Establishing Smart Service Systems is a Challenge: A Case Study on Pitfalls and Implications.
Verena Wolf
Alena Franke
Christian Bartelheimer
Daniel Beverungen
Published in:
Wirtschaftsinformatik (Community Tracks) (2020)
Keyphrases
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service systems
web technologies
service level
service oriented
case study
queueing model
arrival rate
call center
enterprise systems
probability distribution
information and communication technologies
queue length