Mining customer requirements from online reviews: A product improvement perspective.

Jiayin Qi Zhenping Zhang Seongmin Jeon Yanquan Zhou

Published in: Inf. Manag. (2016)

Keyphrases

customer requirements
online reviews
online consumer reviews
product design
sentiment analysis
opinion mining
knowledge discovery
service quality
sentiment classification
data mining
product features
electronic commerce
product development
product reviews
product information
design process
text mining