Towards More Convenient Services: A Text Analytics Approach to Understanding Service Inconveniences in Digital Platforms.
Natalia Amat-LefortStuart BarnesPublished in: HICSS (2023)
Keyphrases
- service providers
- text analytics
- service discovery
- web services
- service oriented
- service composition
- online services
- mobile services
- service delivery
- service oriented architecture
- middleware architecture
- service provision
- cloud platform
- end users
- text mining
- mashup
- cloud computing
- e government
- digital libraries
- data sets
- free text
- data warehouse
- visual data mining
- case study