Handle mergers and acquisitions with care: the fragility of trust between the IT-service provider and end-users.
Susan A. BrownAnne P. MasseyKerry W. WardPublished in: Eur. J. Inf. Syst. (2016)
Keyphrases
- end users
- service providers
- trust management
- user requirements
- service quality
- user experience
- trust model
- user interface
- health care
- web applications
- content providers
- user driven
- databases
- business intelligence
- service requests
- health information
- incident management
- cloud computing
- decision support system
- information technology
- web services
- decision making
- artificial intelligence