Service Quality's Impact on Mobile Satisfaction and Intention to Use 3G Service.
Yung-Ming LiYung-Shao YehPublished in: HICSS (2009)
Keyphrases
- service quality
- customer satisfaction
- service providers
- user satisfaction
- technology acceptance
- online shopping
- subjective norm
- electronic commerce
- mobile phone
- quality of service
- information systems
- competitive advantage
- mobile devices
- competitive environment
- mobile environments
- information quality
- call center
- job satisfaction
- cloud computing
- web services
- database