Bill of Services (BOS): A Managing Tool for Service Organizations.
Gad VitnerPublished in: Int. J. Inf. Syst. Serv. Sect. (2015)
Keyphrases
- service management
- service delivery
- mission critical
- service providers
- service discovery
- public services
- web services
- service oriented
- service composition
- service provision
- information services
- service quality
- virtual organization
- e government
- online services
- service platform
- mobile services
- customer service
- service oriented architecture
- multi tenant
- network services
- information systems
- information technology
- service requirements
- cross organizational
- web environment
- change management
- internet services
- ubiquitous computing environments
- end users
- data center
- service description
- service selection
- virtual enterprise
- web service composition
- semantic web services
- context aware services
- rapidly in recent years
- service offerings
- service integration
- configuration management
- customer support
- mashup
- loosely coupled
- value added services
- competitive advantage
- context aware
- message delivery
- business applications
- multimedia services
- grid services