Influence of Mobile Service Quality on Customer Engagement Behavior: Evidence from Chinese Cross-border Shoppers.
Chen ChengMeng LiZhu ZhuPublished in: ICEME (2022)
Keyphrases
- service quality
- customer satisfaction
- online shopping
- cross border
- electronic commerce
- internet shopping
- call center
- customer requirements
- competitive environment
- user satisfaction
- service providers
- quality of service
- information systems
- mobile devices
- information quality
- mobile phone
- customer loyalty
- competitive advantage
- customer support
- user centric
- factors influencing
- mobile applications
- mobile learning
- learning environment
- m learning
- mobile users
- government services
- database