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Understanding Determinants of Complaint Intentions in Online Shopping - The Perspectives of Justice and Technology.
Ing-Long Wu
Chi-Ying Huang
Chu-Ying Fu
Published in:
WEBIST (2011)
Keyphrases
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online shopping
service quality
customer satisfaction
satisfaction degree
case study
internet usage
user acceptance
service providers
personal information
digital libraries
consumer behavior
individual differences
data management
technology acceptance
support systems
information sharing
data collection