Why E-government Usage Lags Behind: Explaining the Gap Between Potential and Actual Usage of Electronic Public Services in the Netherlands.
Alexander van DeursenJan van DijkWolfgang EbbersPublished in: EGOV (2006)
Keyphrases
- e government
- public services
- public sector
- actual usage
- usage patterns
- government services
- public administration
- electronic government
- digital government
- service delivery
- developing countries
- service oriented
- government agencies
- knowledge management
- information sharing
- government information
- case study
- cost effective