Improving SMEs' Service Innovation Performance in the Face of Uncertainty Through IT Ambidexterity: A Configurational Approach.
Ana Ortiz de GuineaLouis RaymondPublished in: HICSS (2019)
Keyphrases
- technological innovation
- knowledge management
- case study
- human faces
- web services
- service providers
- neural network
- face images
- end users
- service oriented
- service quality
- service discovery
- decision theory
- puts forward
- human capital
- inherent uncertainty
- service delivery
- service composition
- recognition algorithm
- facial images
- e government