An integrated evaluation model of user satisfaction with social media services.
Chorng-Shyong OngMin-Yuh DayPublished in: IRI (2010)
Keyphrases
- user satisfaction
- evaluation model
- service quality
- social media
- evaluation method
- quality evaluation
- information systems
- evaluation process
- artificial immune network
- web services
- customer satisfaction
- service providers
- fuzzy theory
- service oriented
- fuzzy comprehensive evaluation
- sustainable development
- analytic hierarchy process
- fuzzy analytic hierarchy process
- information quality
- fuzzy comprehensive evaluation method
- university libraries
- bp neural network
- social networks
- perceived usefulness
- objective measures
- neural network
- quality of service
- electronic commerce
- end users
- road safety
- learning algorithm
- kolmogorov smirnov
- analytical hierarchy process
- databases
- database