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Classification of Emotions and Evaluation of Customer Satisfaction from Speech in Real World Acoustic Environments.
Luis Felipe Parra-Gallego
Juan Rafael Orozco-Arroyave
Published in:
CoRR (2021)
Keyphrases
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customer satisfaction
real world
emotion classification
emotion recognition
emotional speech
pattern recognition
customer reviews
text classification
user satisfaction
service quality
customer service
data mining
evaluation method
feature vectors
information systems
product design
core competence