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Understanding Customer-Oriented Organizational Citizenship Behavior in Information System Support: An Exploratory Study.
Xuefei (Nancy) Deng
Tawei Wang
Published in:
HICSS (2013)
Keyphrases
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information systems
knowledge management
information technology
technical systems
critical mass
customer knowledge
systems development
end users
electronic commerce
project management
human behavior
customer satisfaction
customer support
workplace learning