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The Impact of Iranian Bookstores Website Quality on Customer Satisfaction.
Laleh Sadat Nosrati
Seyed Hessameddin Zegordi
Published in:
CSREA EEE (2008)
Keyphrases
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customer satisfaction
service quality
website
user satisfaction
information quality
online shopping
customer service
customer retention
data mining
service providers
customer data
product design
marketing strategies
customer reviews