Analysing information behaviour in structured service encounters: a case of call centre operations.

Rong-Rong Chen Yung-Hsiu Lin Her-Kun Chang

Published in: Inf. Res. (2012)

Keyphrases

information sharing
information sources
computer systems
information delivery
real time
structural information
web documents
text mining
information extraction
user interaction
information processing
end users
spatial information
data structure
website
information content
information systems