Advances in aligning knowledge systems, improving business logistics, driving innovation and adapting customer centric services.
Amy J. C. TrappeyCharles V. TrappeyPublished in: Expert Syst. Appl. (2010)
Keyphrases
- knowledge management
- mission critical
- electronic commerce
- customer service
- business partners
- web services
- business managers
- business applications
- knowledge based systems
- learning systems
- technological innovation
- expert systems
- case study
- data mining
- supply chain
- decision making
- information systems
- business intelligence
- business models
- supply chain management
- knowledge base
- marketing campaigns
- knowledge management systems
- customer support
- service requirements
- business opportunities
- customer behavior
- enterprise systems
- direct marketing
- service delivery
- organizational learning
- business rules
- web technologies
- artificial intelligence