Service configuration optimization for multiple customers considering service process information and time-varying service resources.
Xing-Gang LuoLun LiuXuan-Zhu ShangZhong-Liang ZhangPublished in: Comput. Ind. Eng. (2022)
Keyphrases
- service providers
- information services
- management system
- web services
- customer service
- customer satisfaction
- neural network
- service discovery
- service oriented
- end users
- online services
- value added services
- service provisioning
- resource management
- optimization algorithm
- call center
- network resources
- single server
- product information
- online stores
- critical information