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Management Response to Online Customer Reviews in Distribution Channel: A Perspective of Manufacturers.
Di Li
Ruhai Wu
Hu Wang
Published in:
HICSS (2019)
Keyphrases
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customer reviews
product reviews
opinion mining
online product reviews
product features
real time
sentiment analysis
user generated content
information systems
knowledge management
data management
customer satisfaction
positive or negative
data mining
social media
electronic commerce