Refined failure remediation for IT change management systems.
Guilherme Sperb MachadoWeverton Luis da Costa CordeiroAlan Diego dos SantosJuliano Araujo WickboldtRoben Castagna LunardiFabrício Girardi AndreisCristiano Bonato BothLuciano Paschoal GasparyLisandro Zambenedetti GranvilleDavid TrastourClaudio BartoliniPublished in: Integrated Network Management (2009)