Critical Factors Influencing the Service Quality of Information Systems: An Organizational View.
Ninad NaikDan J. KimT. Andrew YangKwok-Bun YueHisham Al-MubaidPublished in: AMCIS (2009)
Keyphrases
- service quality
- information systems
- critical factors
- information quality
- user satisfaction
- customer satisfaction
- competitive advantage
- information technology
- service providers
- quality of service
- online shopping
- electronic commerce
- call center
- knowledge management
- end user computing
- incident management
- competitive environment
- factors affecting
- end to end
- databases
- government services
- life cycle
- technology acceptance
- knowledge sharing
- business processes
- database