Measuring website quality: asymmetric effect of user satisfaction.

Tomás Kincl Pavel Strach

Published in: Behav. Inf. Technol. (2012)

Keyphrases

user satisfaction
website
service quality
information systems
quality attributes
perceived quality
information quality
structural equation modeling
objective measures
customer satisfaction
database
e learning
web services
user perceptions
kolmogorov smirnov